[OPEN LETTER] SERI Executive Director, Nomzamo Zondo, pens an open letter for this year's International Day of Truth (24 March 2026).

Martin Luther King said “evil thrives when good men are silent”. These words were called to mind by a colleague who used them to conclude an email recently. I softly admonished him sharing the need to be circumspect of what we label as evil but as we parted ways, I realised my focus should have been on the silence. And today, I choose to break my own.
On this International Day of Truth, it feels like the right time to speak about SERI. We have now been operating for 16 years. In my early years at the organisation, I would be excited by the fact that I litigated in a law centre that routinely appeared in this country’s highest courts. A centre that shaped jurisprudence on the rights of the poor to housing, the ability to make a living or indeed their contribution to public and government discourse on what is needed to take this country forward. Those were the days.
I recall that on one of the more difficult days, I cried to Stuart Wilson (SERI co-founder, then my immediate supervisor, now Judge Stuart Wilson) on the failure of the Marikana Commission to deliver justice to the Marikana families, he must have sensed my despondency and quickly retorted, “Nomzamo, you must always remember that because of the work you do, a family of seven in Soweto continues to have a home”.
As I rose up the ranks at SERI, I could articulate SERI’s work through our thematic areas. Our work seeks to respond to three critical questions being asked by our partners and individual clients:

It was always fragments for me, a case here, an insightful research report there and eye-opening advocacy elsewhere. I could never see the whole.
I have now led SERI for three years through threats of violence, published declarations that staff will be followed to their homes and accusations of being unpatriotic (that is when they are being kind, otherwise we are reminded that necklacing is a South African culture).
We have to say goodbye to phenomenal lawyers and researchers, because they cannot rule out that a random assault on their siblings may be related to their work or they simply get tired of asking if this work is worth facing a risk to their lives or the safety of their family members. Worse still is having to work with colleagues who continue to make that assessment daily.
It is only now that I can see the whole. The work that SERI does and what is has done in the last 16 years is captured in two words – nation building.
At the close of our annual strategic meeting on 23 January 2026, I shared the picture below with our staff and board members. I wanted them to know that even a lone voice can be on the right side of history.

Fortunately, we are not alone. If we ever entertained such a misconception events on the 17 July 2025, when Operation Dudula marched on our offices, cleared it. We stood with the leadership and membership of Abahlali baseMjondolo who have been both clients and a university of life for us. Their initial response was to propose that their Joburg based members, running into the thousands, must be the ones who receive Operation Dudula’s memorandum. We stood with the leadership of the Inner-city Federation, Kopanang Africa Against Xenophobia and South African Informal Traders Forum. After all Operation Dudula’s main gripe with SERI was a case that they had instructed SERI to bring. I can still hear their question, “Bayayazi iSERI?” (“do they know, SERI”)
In the end, we declined to host thousands of our clients, and they understood. For us, that move would take away Operation Dudula et al’s right to register their discontent with our work. In the end leaders of the organizations and a few hundred people gathered to receive the memorandum including the leadership and staff of the organizations below.
- African Reclaimers Organisation (ARO)
- Ahmed Kathrada Foundation
- Amandla.mobi
- Equal Education
- Groundwork
- Institute for Strategic Litigation in Africa (ISLA)
- Institute of Economic Justice (IEJ)
- Lawyers for Human Rights (LHR)
- Neighbours
- Section27
- Sociology of Work Programme (SWOP)
Those who could not come in person, publicly shared their support with over 40 emails, the essence of which was, “Nomzamo tell the SERI staff, we stand with them”.
A member of the Inner-city Federation saw the march broadcast on television and sprinted from his home at the corner of Pretoria Street and Catherine Avenue. It bears mentioning that this is not a youth. Indeed, other partners demanded why they had not been told. The Commercial Stevedoring Agricultural and Allied Workers Union (CSAAWU) insisted that their membership would have held protests in support of SERI in the rural Cape Winelands, as every time they faced unfair dismissal, mistreatment and evictions from farm owners and bosses, they could rely on SERI’s expert support. The leadership of Slovo Park Community Development Forum was more incensed as they felt that their 10 000 strong community, who have been working with SERI since 2012, would have sent a bus to hear Operation Dudula out. This became an issue for our relationship with several partners.
This was a single day in 2025 but from the 28th of July 2022 when attacks on SERI intensified, we have been fortunate to have support from sister organisations who have even gone as far as to provide office space. (The Forge, Nelson Mandela Foundation, Legal Resources Centre, Centre for Applied Legal Studies, Auwal Socio-Economic Rights Institute). Past and present donors also offered to share their offices but more importantly asked the question that quintessentially defines true solidarity, “how can we help?”

Now would be a good time to reflect on the question lingering at the back of your minds, what nation?
For us it has always been the nation beautifully expressed in the preamble of the South African Constitution.
For us that nation would not be constituted by mothers and young children who survived a fire that killed 76 people, only to be frog marched away at gunpoint from the dormitory styled halls they had called home in the presence of the Johannesburg Metro Police Department and Operation Dudula, although they were sent to a destination where self-contained 9m² flood prone shacks would give them the privacy they lost on the fateful day of the Usindiso fire.
That nation would never demand that the grieving widows, siblings, children and parents must go outside so as to avoid interrupting the Marikana Commission of Inquiry which was established to investigate the deaths of their loved ones. Instead, that nation would have expected the troves of lawyers to wait until the emotional individuals composed themselves.
Neither would that nation allow repetitive cycles of violent evictions of informal traders from their trading stalls, taking food away from their families’ mouths and destabilising critical networks for the provision of affordable food and clothing for the poor.
That nation would have been roused to anger by even the suggestion that the state can exclude workers who form 5 % of the employed population from compulsory state-run workplace injury insurance when those workers are the most vulnerable. In our imagination, that nation would move mountains to ensure that the domestic work sector, which provides employment opportunities for mostly unskilled, poor, African women, is regulated in a manner that those workers access all the benefits provided in other sectors.
It is unthinkable for that nation to be comfortable while children and the infirm are pushed out of hospitals and schools because they are migrants. That nation’s heart would not be able to standby quietly as people are beaten up, chased and at times threatened in their homes.
We are also certain that nation would not deny an elderly woman the opportunity to defend an application which would result in the sale of her home especially if she begged for an opportunity to find a lawyer who will represent her free of charge. Instead, a court denied her that opportunity and even ruled that it was not necessary for the bank to produce the original mortgage bond agreement knowing that she denied entering into a second agreement. It would lose its patience over the big bank who refuses to share a copy of the agreement or the details of how that second mortgage bond was serviced for 10 years while the elderly women sat at her home believing that it did not matter that she has not collected her title deed after she repaid her mortgage bond in full.
We could not keep silent when we saw all these things happen in this nation. In fact we stood up and did something every single time. Our allegiance to the vision espoused by the Constitution demanded that of us.
Perhaps it should not have taken me 13 years or even 1 to come to this conclusion. Nation building firmly defines the organization that Jackie Dugard co-founded. One of her own striking memories of working at SERI is when she called one of the deponents of the Anti-Privatisation Forum after walking out of the Mazibuko Constitutional Court ruling in tears.The court had refused to set aside the City of Johannesburg’s decision to install water prepayment meters in Phiri which would limit the residents access to water. She said, “I don’t know how to tell you this but we lost”. The deponent paused for a while and then said “Jackie, I am very sorry for you.I’ m going to be on TV tonight to talk about our water struggle”. Essentially saying, “it may be over for you but for us the struggle continues”. Unsurprisingly, there are no water meters in Phiri to this day.
Our work has been accompanied by dedicated activists like Nelson Khethani, who has mobilized Inner City residents for over two decades. At least 18 of those years have been spent trying to convince the City of Johannesburg and several officials of different ranks to maintain the MBV1 building, a City owned building that he calls home.
SERI is the same place that sifted potential candidate attorneys by asking where they would start if faced by a mother with young children who reported being cold and hungry after having been locked out from her home the previous afternoon. The most spectacular way to fail that interview would be to start taking notes, dig into the legal question or go straight for “institute a mandamus”. That candidate would deserve “E” for effort. Those who succeeded would have responded that they would stand up to make tea and food in our common room or enlist help from Sanele, Mami, Princess or Aus Pinkie to address the family’s most immediate needs. We are a place where it is humanity and dignity first and then being the best lawyers and researchers we can be.
Having gone the long way around SERI‘s truth, I must promise you this: we will continue to “work as if we are living in the early days of a better nation”[1]. We will work as if the nation people living in South Africa promised themselves in 1996 has come.
For now, let me express my sincere thanks to everyone who has contributed to this small component of the nation building project.
[1] Quote by Alasdair Gray
[ENDS]
>> Download the open letter here.
On 19 March 2026, the Socio-Economic Rights Institute of South Africa (SERI) appeared before the Labour Appeal Court on behalf of the farmworkers union, the Commercial, Stevedoring, Agricultural and Allied Workers Union (CSAAWU) and its member, Mr Vuyani Qomoyi. 